Frequently Asked Questions
What types of payment method do you accept?
We currently accept the following credit cards:
Visa, Mastercard, Pay-Pal, Google Checkout.
Can I order by phone?
Want to place an order, but rather not buy online? You may browse www.BootsAndLeather.com, choose your items, and call our customer service department direct with your order. The same shipping methods and charges apply, and you can even track your order online. Just call 1-801-738-4268 Monday through Friday, between 9 a.m. and 5 p.m. (MDT) Time.
How can I track my order?
After you place an order, we will send you an email with an order confirmation number. You can track the status of your order with this number on our website by going to "Login" on the home page of www.BootsAndLeather.com.
After your order has shipped, we will send you another email with a tracking number. You may click on the link in your email and go directly to the shipping company's website to track your shipment. If parts of your order are shipped at different times, you will be notified of each shipment and its separate tracking number.
Can I change or cancel my order?
We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfillment process and you may not cancel or make any changes to the order. If you realize you made a mistake after placing your order, you may return it UNWORN for an exchange or refund within 10 days from time of purchase.
What is your return policy?
We will gladly accept your return of UNWORN merchandise within 10 days from the date of purchase. We will deduct the shipping and handling charges from your refund.
Please return footwear in the original shoe box and include the provided return card indicating your return instructions, as well as your order’s packing slip or carton content label. If you no longer have your return card or did not receive one, click here for a printable version of the return card. Unfortunately we cannot refund your return shipping charges.
Please allow two weeks for your return to be processed. You will receive an email when your exchange or return has been processed. A credit should appear on your credit card within two billing cycles.
If you return unworn merchandise after the 10-day period, but within 30 days of purchase, we will offer you a merchandise credit to use towards your next purchase. There are no refunds available for merchandise returned after the 30-day period.
